02 · Local service planning
Describe the passenger's practical needs
Shopping at Somerset Collection in Troy may leave more bags on the return than on the outward leg. A theatre visit to Birmingham Village Players can require additional entry planning; its box office asks patrons needing assistance to coordinate when purchasing tickets. Discuss vehicle entry, mobility equipment and whether another person will accompany the traveler. Chauffeur transportation should not be assumed to include medical care, supervision or venue-provided assistance.

