02 · Local service planning
Use exact handoff instructions for errands and guests
For a pickup or delivery, identify the business, named recipient, item and who is authorized to release or receive it. A hotel guest arrival at Townsend or Daxton needs a traveler contact and the property's own check-in arrangements. Somerset Collection is in Troy, so a shopping-related task there is a separate destination from downtown Birmingham. Clarify whether the request involves a passenger journey, an errand or both before selecting transportation.

